Privacy Policy

B-Protected is committed to keeping your details private. We do not sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter (if applicable) and to personalise your shopping experience with us. We may provide your details to a courier for delivery of your order. If you wish to be advised of which courier company to check their Privacy Policy please contact us. B-Protected uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Delivery Policy

We deliver products Australia-wide and choose from many Couriers based on your location and the weight and size of your order. Shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Shipping Destinations:

We do NOT currently accept international orders requiring shipping through our website.

Pricing Policy

All of our prices are in Australian dollars (AUD) and GST (Goods and Services Tax) is added where applicable. Product prices are regularly updated.

Customer Service Policy:

B-Protected is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you to arrange an agreeable alternative item, a backorder or a full refund.

Security Policy

When purchasing from B-Protected your payment is processed by PayPal. If you have any questions regarding our security policy, please contact us. Returns and Refunds

Refund Policy:

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.